SHIPPING & RETURNS
How long does shipping take?
- USA Orders: We'll receive your order and process it within 1-4 days after purchase. As soon as we ship your item(s), you'll receive an email from us with tracking info. Delivery takes 1-4 weeks after item ships. Our items ship directly from our China manufacturers to your door to save you additional shipping costs.
- International Orders: We'll receive your order and process it within 1-4 days after purchase. As soon as we ship your item(s), you'll receive an email from us with tracking info Delivery takes 10-20 business days
Store Credit:If you'd like to return your items (within 60 days from the date of purchase) you may do so for a store credit. The customer is required to pay return shipping fees and they are nonrefundable. Please note, in order to qualify for a full refund, items must be unused, with tags, and in their original packaging. We have the right to deny returns that do not comply with our return policy.
- To submit an inquiry for a return, please email firstname.lastname@example.org and list the subject as RETURN. We will reply back shortly with return instructions.
- Returns will be examined and processed within approximately 3-5 business days after we receive your return. You will receive a confirmation email from us when we've completed your return processing with your store credit amount and usage info.
- These items are not eligible for refund for hygienic reasons. Swimwear, beanies/winter hats, headbands, socks.
We firmly stand behind our products. We will replace your item if it has a manufacturing defect.
*We need a photo of the item to be replaced showing the defect in order or size to request a replacement. Please note, refunds are not given for any of these reasons. We will issue a reorder. Refunds will be given when items are returned to us.*
- At this time we do not offer exchanges. You may return your items and repurchase the size needed.
Lost in Transit/USPS
Lenny Lemons Factory will not send replacements for orders that were purchased with the wrong delivery address.
I didn't get all of my items.
- Sometimes items are ready to ship before others. We ship them out as soon as they are packaged and addressed directly from our manufacturers. There is no additional cost for items that ship in different packages. We ask that you allow the full 4 week time frame before contacting customer service.